Diagnóstico del sistema de transportación urbana utilizando mapas de viaje de usuarios vulnerables: caso de estudio en la ciudad de Loja (Ecuador)
Date
Subject
Transporte urbano
población vulnerable
mapas de viaje del cliente
accesibilidad
transporte público
Urban transport
vulnerable population
customer journey maps
accessibility
public transportation
población vulnerable
mapas de viaje del cliente
accesibilidad
transporte público
Urban transport
vulnerable population
customer journey maps
accessibility
public transportation
Language:
Journal Title
Journal ISSN
Volume Title
Publisher
Instituto Tecnológico de Santo Domingo (INTEC)
El aumento de la población mundial y la concentración en ciudades pone presión al sistema de transportación urbana. Este sistema debe permitir a todas las personas a que tengan acceso al empleo, educación, servicios médicos, entre otros. Tradicionalmente, los sistemas de transportación urbana se han diseñado con base en usuarios tipo. Por lo tanto, el diseño de los sistemas de transporte suele excluir a personas fuera del usuario tipo, por ejemplo las personas vulnerables, como quienes tiene alguna discapacidad o dificultades para movilizarse como los adultos mayores. Una forma de evaluar si el sistema de transportación urbana es efectivo para las personas vulnerables es utilizando Mapas de Viaje del Cliente (MVC); este tipo de mapas no se han desarrollado en el contexto de ciudades de Ecuador. El objetivo de este artículo es evaluar el uso de los mapas de viaje del cliente con los usuarios vulnerables durante el empleo del sistema de transportación pública en la ciudad de Loja (Ecuador). Los usuarios vulnerables considerados son principalmente los padres de familia que llevan a sus hijos a las escuelas, pero también se incluyeron a personas con discapacidad física y visual. Como resultado, se presentan algunas de las consideraciones al momento de usar los MVC. Además, se resaltan las principales modificaciones que se pueden hacer al sistema de transportación urbana local. Esta herramienta puede ser adaptada fácilmente por otras dependencias que les interese analizar el servicio que le presta su sistema de transportación urbana.
The increase in the world's population and the concentration in cities put pressure on the urban transportation system. This system should allow everyone to have access to employment, education, medical services, among other things. Traditionally, urban transportation systems have been designed based on typical users. Therefore, the design of transportation systems often excludes people outside the typical user category, such as vulnerable individuals, including those with disabilities or mobility difficulties, like the elderly. One way to evaluate the effectiveness of the urban transportation system for vulnerable individuals is by using Customer Journey Maps (CJMs); these types of maps have not been developed in the context of cities in Ecuador. The objective of this article is to evaluate the use of customer journey maps with vulnerable users during the use of the public transportation system in the city of Loja, Ecuador. The vulnerable users considered are primarily parents who take their children to school, but also include individuals with physical and visual disabilities. As a result, some considerations when using CJMs are presented. Additionally, the main modifications that can be made to the local urban transportation system are highlighted. This tool can be easily adapted by other agencies interested in analyzing the service provided by their urban transportation system.
The increase in the world's population and the concentration in cities put pressure on the urban transportation system. This system should allow everyone to have access to employment, education, medical services, among other things. Traditionally, urban transportation systems have been designed based on typical users. Therefore, the design of transportation systems often excludes people outside the typical user category, such as vulnerable individuals, including those with disabilities or mobility difficulties, like the elderly. One way to evaluate the effectiveness of the urban transportation system for vulnerable individuals is by using Customer Journey Maps (CJMs); these types of maps have not been developed in the context of cities in Ecuador. The objective of this article is to evaluate the use of customer journey maps with vulnerable users during the use of the public transportation system in the city of Loja, Ecuador. The vulnerable users considered are primarily parents who take their children to school, but also include individuals with physical and visual disabilities. As a result, some considerations when using CJMs are presented. Additionally, the main modifications that can be made to the local urban transportation system are highlighted. This tool can be easily adapted by other agencies interested in analyzing the service provided by their urban transportation system.
Description
Type
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
info:eu-repo/semantics/publishedVersion
Source
Science, Engineering and Applications; Vol. 6 No. 2 (2023): Science, Engineering and Applications; 105-126
Ciencia, Ingenierías y Aplicaciones; Vol. 6 Núm. 2 (2023): Ciencia, Ingenierías y Aplicaciones; 105-126
2636-2171
2636-218X
10.22206/cyap.2023.v6i2
Ciencia, Ingenierías y Aplicaciones; Vol. 6 Núm. 2 (2023): Ciencia, Ingenierías y Aplicaciones; 105-126
2636-2171
2636-218X
10.22206/cyap.2023.v6i2